App Store Review Not Approved



Thank you for your resubmission.

However, upon further review, we still continue encounter the login issue.

Guideline 2.1 - Performance - App Completeness

We discovered one or more bugs in your app. Please review the details below and complete the next steps.

- Specifically, your app displayed an error message when we attempted to create a new user.

Review device details:

  • Device type: iPhone
  • OS version: iOS 14.6

Next Steps

Please run your app on a device to reproduce the issues, then revise and submit your app for review. If at first you're unable to reproduce the issue, try the following:

  • For new apps, uninstall all previous versions of your app from a device, then install and follow the steps to reproduce.
  • For app updates, install the new version as an update to the previous version, then follow the steps to reproduce.

If we misunderstood the intended behavior of your app, please reply to this message in Resolution Center to provide information on how these features were intended to work.


Guideline 2.1 - Information Needed

We’re looking forward to reviewing your app, but we were unable to sign in with the demo account credentials you provided.

Next Steps

Please provide the username and password for a valid demo account with full access to your app's features and functionality or include a demonstration mode that shows all of the features and functionality available in your app. Note that we cannot use a demo video showing your app in use to continue the review.

To provide credentials for a valid demo account:

  • Sign in to App Store Connect.
  • Click My Apps.
  • Select your app.
  • Click on the app version on the left side of the screen.
  • Scroll down to App Review Information.
  • Select the "Sign-in required" checkbox.
  • Enter demo credentials in the Username and Password fields.
  • Click Save at the top of the Version Information page.


To learn more about providing information to App Store Review in App Store Connect, see App Store Connect Help.

Please see attached screenshots for details.


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  • Screenshot-0702-165359.webp
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Last edited:


♥♥ √εgετα ♥♥
Staff member
Tech Support
Look like your api issues. Let me test with your info and feedback then