The Following Alerts [Paid] 3.1.4

[BigInterestGroup]

Truonglv - Still getting complaints from users about erroneous emails:

News - Alerts and Emails Behaving Screwy

We are trying to track down the issues with alerts and emails being sent when there is no reason - the user has not subbed to the thread or followed the user but they are still getting messages about their activity. The best thing to try first up is to find the forum, thread, or user and Watch...

www.bigfooty.com

We're on 3.1.3 - Was that a fix you are trying?

 

[Truonglv]

Truonglv - Still getting complaints from users about erroneous emails:

News - Alerts and Emails Behaving Screwy

We are trying to track down the issues with alerts and emails being sent when there is no reason - the user has not subbed to the thread or followed the user but they are still getting messages about their activity. The best thing to try first up is to find the forum, thread, or user and Watch...

www.bigfooty.com

We're on 3.1.3 - Was that a fix you are trying?

View attachment 5805

BigInterestGroupWhat is email content?

 

[BigInterestGroup]

What is your default alert options?

Truonglv

 

[Truonglv]

View attachment 5823

BigInterestGroupSo maybe they choose did not show the popup. To more debug maybe we need query to database.

 

[BigInterestGroup]

So maybe they choose did not show the popup. To more debug maybe we need query to database.

TruonglvThe user whose examples I have given is quite knowledgeable about the forum software and has said they turned off all notifications.

What query would you like me to run?

 

[BigInterestGroup]

So maybe they choose did not show the popup. To more debug maybe we need query to database.

TruonglvHello?

 

[BigInterestGroup]

So maybe they choose did not show the popup. To more debug maybe we need query to database.

TruonglvHello?

 

[BigInterestGroup]

So maybe they choose did not show the popup. To more debug maybe we need query to database.

TruonglvHere is the user's current following options data:
{"alert":{"thread_create":false,"profile_post":false,"post_insert":false,"media_album":false},"email":{"thread_create":false,"profile_post":false,"post_insert":false,"media_album":false},"_version":"2021102100"}

 

[Truonglv]

Here is the user's current following options data:
{"alert":{"thread_create":false,"profile_post":false,"post_insert":false,"media_album":false},"email":{"thread_create":false,"profile_post":false,"post_insert":false,"media_album":false},"_version":"2021102100"}

BigInterestGroupCan you upgrade to 3.1.4 and check in the admin?

 

[Truonglv]

Truonglv updated The Following Alerts with a new update entry:

3.1.4

Notable changes:

• Added new admin page to listing follow records.

Read the rest of this update entry...